We accept returns for any valid reason within 30 days. You must return items in their original packaging and in the same condition as when you received them. Please Contact us to arrange your refund.

We stand behind the quality of our products. Each purchase is backed by our 12-month warranty period, ensuring that you can enjoy your product with confidence. If you encounter any issues with your product due to manufacturing defects or workmanship, simply reach out to our customer service team, and we'll be happy to assist you with a replacement or refund, per our warranty terms and conditions.

Insulated tumblers are designed with double-walled construction, often using materials like stainless steel, which creates a vacuum between the walls. This insulation helps maintain the temperature of your beverage, keeping hot drinks hot and cold drinks cold for longer periods compared to regular tumblers.

Our insulated tumblers can keep drinks hot for up to 12 hours and cold for up to 24 hours.

Absolutely. Our tumblers are designed to handle hot beverages safely.

While the tumblers themselves are generally dishwasher safe, we recommend hand washing with a mild detergent and non-abrasive sponge to prolong their lifespan and maintain their appearance. Avoid using bleach or harsh cleaners.

To provide leak-proof functionality, we include a spill-proof stopper inside the bottle. This stopper is designed to prevent leaks and spills, ensuring that your beverage stays contained, no matter where you take it. Simply ensure the spill-proof stopper is installed properly for leak-proof performance.

Yes, our tumblers are designed to fit in most standard cup holders, making them convenient for use in cars, strollers, and other cup holder-equipped accessories.

Yes, our tumblers are made from BPA-free materials, ensuring that your beverages remain free from harmful chemicals.

To clean your tumbler, we recommend hand washing with warm, soapy water after each use. For thorough cleaning, you can use a bottle brush to reach all areas. Avoid using abrasive cleaners or scrubbers, as they may damage the tumbler's finish. After washing, always ensure the tumbler is completely dry before storing it to prevent odors or mold growth.

Shipping times vary depending on your location and chosen shipping method. Typically, orders are processed within 1-2 business days. Standard shipping typically takes 2-5 business days for delivery, while express shipping offers quicker delivery, usually within 1-3 business days. Please note that these shipping times are estimates and may vary depending on factors such as location and carrier delays.

Shipping internationally from Australia takes 6-27 business days for delivery. Please note that it takes 1-2 days to process your order before shipping. Therefore, the total time from order to delivery will be 7-29 business days. Tracking information will be provided once your order is shipped. Shipping times may vary based on the destination and customs processing. If you have any further questions or need assistance, please contact our customer service team.

Tracking your order is easy! Once your order has been processed and shipped, you'll receive a confirmation email containing a tracking number and instructions on how to track your package. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page to stay updated on the status and location of your delivery. If you have any questions or need further assistance, feel free to reach out to our customer service team, and we'll be happy to help you track your order every step of the way.